Subject and Scope of the Service:

kill-steal.com is a digital platform (“the Site”) dedicated to providing registered internet users (“Customers”) with a service to purchase and download video games.

Customers have the option to choose a video game from the Site, download it, and install it on their personal computers for permanent use (“the Service”).

The Service is managed by FRAG TECHNOLOGIES LTD, a UK -based limited company, registered with the Registration Number: 15452967, at 124 City Road, London, United Kingdom, EC1V 2NX

.

The core offering of the Service is the electronic distribution of video games along with all necessary components for their installation and play, such as serial numbers, activation keys, multiplayer keys, bonus content, etc. These are provided as digital files. It is important to note that no physical copies, such as CDs or DVDs, will be provided (“the Games” or “Video Games”).

Additionally, the Service extends to include other digital products like gaming currencies, gift vouchers, and cards. The same Terms and Conditions described here are uniformly applicable to these additional products.

Requirements for Service Use:

Internet Connectivity: The digital size of the Games available for download varies significantly, often ranging from several megabytes to extensive gigabytes. Therefore, it is strongly advised that Customers possess a high-speed internet connection, such as ADSL or cable, to facilitate efficient downloading. Continuous internet access is also essential for installing and initiating the downloaded Games, and in some cases, to access specific features like multiplayer sessions.

Account Creation: To access and use the Service, Customers are to set up an account. This process requires providing accurate information, including a valid email address. Providing incorrect or incomplete information may lead to the inability to process your order or access the Service.

System Requirements: The Games demand specific system capabilities (e.g., CPU power, RAM, GPU) to function optimally. These system requirements vary for each Game and are explicitly listed on the Site. Customers are responsible for ensuring their computer system meets these minimum requirements. In cases of uncertainty regarding system compatibility, Customers should consult article 5 – Customer Service for guidance and clarification.

The Company assumes no responsibility for any misuse of the downloaded Games or for their compatibility issues with the Customer’s computer system. It is the Customer’s obligation to ensure compliance with the stated requirements and to use the Games as intended.

Applicability

These Terms of Service apply to all users of the site

Update to the Terms

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Customer’s Rights and Responsibilities:

Customer Accountability:

The Customer bears full responsibility for safeguarding the confidentiality of their account’s login credentials, including the password. They are solely accountable for all activities conducted under their account.

The Company’s Authority:

The Company reserves the authority to suspend or terminate any account that is suspected or found to be engaged in activities that violate any terms of these Terms & Conditions. This includes, but is not limited to, the provision of false registration information or any form of misuse related to the Site. Individuals owning such suspended or terminated accounts are prohibited from re-registering on the Site without express permission from the Company.

Reporting Obligations:

In instances of unauthorized account access or other security breaches, it is obligatory upon the Customer to promptly inform the Company by reaching out to customer services. Prompt reporting can help in mitigating unauthorized access and securing the account.

Caution Against Phishing:

The Company emphasizes that it will never request Customers to disclose their passwords. Any such requests should be considered as potential phishing attempts, which are illegal endeavours to acquire sensitive information such as usernames, passwords, and credit card details. Customers should remain vigilant and report any such suspicious requests to the Company immediately, as these could indicate fraudulent activities by third parties.

Payment Policy

Delivery of Product

Upon successful payment verification, the Customer gains access to the content required for installation of the Game. This includes, but is not limited to, serial numbers, activation keys, multiplayer keys, and any bonus content. To safeguard against fraudulent transactions, the Company reserves the right to withhold or delay the delivery of these components if the payment does not successfully undergo validation. In circumstances where a Customer experiences a delay in receiving their Game, they are encouraged to proactively reach out to customer service. This action may expedite the process of payment validation, thereby facilitating quicker access to the Game and its associated contents. The Company is committed to ensuring a smooth delivery process while maintaining strong measures against fraud.

Policy on Cancellations and Refunds:

Our refunds and cancellations policy is designed to be comprehensive and customer-focused. Refunds are considered under specific conditions as outlined below:

1. A refund request must be made within 30 days of the purchase. 

2. The Customer must not have shared, transmitted, or disclosed the game serial numbers (including activation key, multiplayer key, and bonus key) with any third parties.

The customer service team will exercise its discretion in assessing whether the Customer’s request meets these criteria. Each request will be evaluated individually, based on the specific circumstances presented.

Customers seeking a refund should reach out to Customer Service at [email protected]. The request should include the Customer’s full name, order number, a detailed description of the issue, and any pertinent evidence or documentation that supports the refund claim.

Our team may follow up for additional information or clarification as needed. Once a refund request is approved, we will promptly initiate the refund process.

Refunds will be processed using the same payment method employed for the original purchase. The amount refunded will reflect the original price paid, minus any applicable fees, if any.

We strive to process refunds promptly. The standard processing time is approximately 14 days. However, the visibility of the refunded amount in the Customer’s account is subject to the policies of the respective issuing bank, which may add additional time.

License of Use:

Acquiring Video Games products from our site grants the Customer a personal, non-exclusive license for the usage product. This license is strictly for private, non-commercial purposes and is non-transferable. Customers are required to adhere to the End User License Agreement (EULA) set forth by the Game’s Publisher, which is provided during the game’s installation process and/or, depending on the Game, accessible on our Site.

Restrictions on Use:

Under this license, the Customer is expressly prohibited from altering, decompiling, translating, adapting, or copying the downloaded game(s) in any unauthorized manner. The only exception permitted is the creation of a backup copy onto a CD, DVD-ROM, or another form of personal storage media for archival purposes.

Impact of Unauthorized Distribution:

Distributing unauthorized copies of the games, whether over the internet or other networks, directly undermines the development and distribution of downloadable games and deprives the rights holders of the revenue necessary for creating new gaming content. To combat fraud and protect the rights of publishers, Customers may be limited to installing the Games on a specified number of devices and may be restricted in the number of times a game can be reinstalled. Additionally, for certain games, Customers might need to register an account on the Publisher’s or a designated third party’s website to access or launch specific game features.

Assistance with Re-installation Issues:

Should Customers encounter issues with the reasonable re-installation of a game (due to loss, system alteration, etc.), they are encouraged to contact customer service. Our team will review any reasonable requests and may extend additional rights to the Customer, ensuring a fair and satisfactory resolution.

Our aim is to ensure that Customers enjoy their gaming experience while respecting the intellectual property rights of the game developers and publishers. For any queries or concerns regarding the License of Use, Customers are advised to get in touch with our customer service team.

The purchase of gift vouchers, gaming currencies, subscriptions, and gift cards is also governed by this license. These products are for personal use and cannot be resold or used for commercial purposes.

The purchase of these digital products confers to the Customer a right to use them exclusively for personal entertainment or gifting purposes.

Once purchased, these items must be tied to the Customer’s account or the account of the designated recipient in the case of a gift. They are not meant to be transferred between accounts or individuals beyond the initial gifting process.

Reselling or commercializing these products in any form is strictly prohibited. This includes any form of unauthorized distribution, whether for profit or otherwise.

It is the responsibility of the Customer to understand and comply with these terms. Any misuse can result in the suspension or termination of the Customer’s account.

Customer Support Services:

Customers seeking support can first visit our online support FAQ page, which hosts information addressing common questions and issues.

If the solution to a problem is not found in the FAQs, Customers are encouraged to reach out to our customer service team through the contact form available on the Site.

Effective Communication for Support:

To enable our customer service team to efficiently address and resolve any issues, Customers are advised to provide detailed information relevant to their query. This includes the Order ID sent post-purchase and a clear description of the issue encountered.

It’s important to note that the Company’s responsibility is primarily related to the Service delivery. This includes aspects like the key activation process, installation assistance, and payment-related issues.

For problems specifically related to the Game itself, such as gameplay issues, bugs, or content-related inquiries, the responsibility lies with the Game Publisher. Customers are advised to contact the Game Publisher directly for such issues.

Customer Service Contact:

For all service-related support, Customers can email our dedicated support team at [email protected]. Our team is committed to providing timely and helpful responses to all inquiries.

Guarantees and Warranties:

Scope of Warranties for Consumers:

Consumers are entitled to a limited warranty for each Game they purchase, as stipulated under the respective Publisher’s end-user license agreement. This warranty is aligned with the present Terms and Conditions.

The warranty essentially ensures that the Game functions as advertised and is free of significant defects that impede its normal operation.

In situations where a Game is found to be defective, the Company’s liability and guarantees are confined to either replacing the defective Game or providing a refund for it.

Preservation of Customer Data:

The Company is committed to maintaining all data exchanged with Customers under secure and reasonable conditions. The data includes, but is not limited to, transaction records, communication logs, and account information. For the purpose of record-keeping, these data are stored on reliable and durable backup mediums. 

In the event of any discrepancies or conflicts between the parties, the data held by the Company and any other form of documentation will be considered the authoritative source.

Protection of Minors and Consumer Information Transparency:

In our commitment to safeguard minors and inform consumers, we consistently apply and display the PEGI (Pan-European Game Information) classification for each game offered. This practice is part of our effort to ensure responsible gaming and provide clear information about game content. The PEGI system offers a reliable and widely recognized standard for rating game content based on age appropriateness and content type. 

To further assist consumers in understanding the nature and content of the games they purchase, detailed explanations of the PEGI ratings are readily accessible.

We encourage consumers, especially those purchasing games for minors, to visit the PEGI website at https://www.pegi.info/ for comprehensive information on the rating system. This resource provides valuable insights into the criteria used for game classification and helps in making informed choices.

General Provisions 

The Company holds the authority to revise and update these Terms and Conditions at its discretion. This is a necessary practice to ensure that the terms stay current and effective, reflecting any legal, operational, or business changes.

Whenever updates are made, the new Terms and Conditions will be made accessible on the Site for review by all users.

Upon their publication on the Site, the updated Terms and Conditions become effective immediately. They will apply to all new transactions and interactions with the Site from that point forward.

It is important for Customers to regularly review the Terms and Conditions to stay informed of any changes that may affect their use of the Site.

Age restriction is in place to ensure compliance with legal standards and to foster responsible use of the Site and its services. The Site is designed for use by individuals who are eighteen years of age or older. 

If a Customer is under the age of eighteen, they may use the Site only in conjunction with and under the supervision of a parent or guardian. Underage users who do not meet this requirement of parental or guardian supervision are expressly prohibited from using the Site.